NATIONWIDE DELIVERY

We deliver to mainland UK excluding Northern Ireland. UK mainland does not include the Isle of Man, the Channel Islands, the Isle of Wight, the Isles of Scilly and remote areas of Scotland (the Scottish Islands and Highlands).

The available delivery days are Tuesday-Saturday. Sunday & Monday delivery is currently not available.

There will be an extra charge for Saturday delivery. This will automatically add to your cart if you select a Saturday delivery date.

ORDER CONFIRMATION

Once you receive a confirmation email your order will be processed. Please note that no amendments can be made to the order information, products or shipping details up to 48 hours prior to your dispatch date. Please ensure that you check that all of the shipping details you enter are correct.

WHEN WILL MY ORDER BE DELIVERED?

Your order will be despatched and delivered on the date that you selected at the checkout. Please note that we have no control of the courier therefore if your order does not arrive, please do get in touch with us and a member of the Dream Team will speak with you to resolve this issue. If your package is not delivered within the first day then it will be redelivered the next day, or left in your chosen safe place as per your settings. We apologise in advance if your order does not arrive with you (please forgive us!). We cannot be held responsible for any delays that the courier experiences, but we can assure you that they'll still be as delicious to enjoy the next day! 

REASONS YOUR ORDER MAY NOT ARRIVE;

Incorrect shipping address.

Our courier: whilst 99% of the time they’re great, they may in rare instances run into some issues (e.g. adverse weather conditions, a vehicle breakdown) and this may cause a delay in the courier getting your doughnuts to you.

You, or the recipient may not be in to the receive the package.

    SHIPPING TERMS

    Once your order is dispatched you will receive an email from DPD with tracking details. DPD will then send you a text and/or email on the morning of your delivery telling you a 1-hour delivery window. If this doesn’t work for you, you can request alternative options with DPD directly.
    If your package is not delivered within the first day then it will be redelivered the next day, or left in your chosen safe place as per your settings. We cannot be held responsible for any delays that the courier experiences. They'll still be as delicious to enjoy the next day!
    DPD is currently operating contactless deliveries due to Covid-19.
    We will make every effort to fulfil you order correctly. In the event that this does not occur, we do not accept any responsibility for consequential costs incurred due to errors made with products once delivered.
    The products will be at your risk from the time you accept delivery of the products from the courier. Please note that we use DPD as our shipping partner and as such offer you delivery guidelines based on their published recommendations. Therefore we are not liable for any delivery issues once the items have left our Dream Factory. However, we will do our utmost to understand and resolve the issue with you.

    THE FAQ’s