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You can track your delivery using the online DPD tracker.

Please note during busy periods we do use Royal Mail to deliver your delicious doughnuts. 

To track your parcel, please use this link here: online Royal Mail tracker.

If you are struggling to get an update, please email info@projectdoughnut.com for an update regarding your order.

Our Dream Team work hard in the background to ensure our doughnuts arrive safely to your door. If your order is due on a specific date, please allow reasonable time for your order to arrive before getting in touch.

Once you receive your confirmation email, your order is set to 'processing'. With enough notice we can make most changes to your order. If you would like to change something on your order, please give us as much notice as possible and let our customer service team know the following information in your first email;

Order number, name and the changes you would like to make (ie. change doughnut box, edit gift message, change shipping address etc.). The more information we have, the quicker we can catch your order and make the requested changes. 

Please note that no amendments can be made to your order, including cancellations, 48 hours before your delivery date.

If there is an issue with your order/delivery, firstly we are very sorry to hear this as we pride ourselves on the best possible customer experience we can offer. Please contact us via email, Instagram or Facebook messenger and a member of the Dream Team will get back to you as soon as possible to help resolve your issue. Please include your name, delivery address and order details to allow us to resolve your issue as quickly as possible.

For maximum enjoyment, devour your doughnuts on the day of purchase or on the day you receive your delivery. You can also freeze your doughnuts to enjoy at another time, we just recommend taking off (eating) the chocolate or biscuits from the top as they don't tend to be freezer friendly!

Yes, of course! In fact, we'd say they're even more delicious with just 10 seconds in the microwave!